Frequently Asked Questions
What is Self-Service Password Reset (SSPR)?
SSPR is a system used to reset your password in the event you do not know your existing
password. Before you can reset your password using SSPR you must have an alternate
email address enrolled.
Students - the personal email address you received your new account notification
is automatically enrolled in SSPR.
Faculty/Staff - the personal email address registered with WFMO is automatically
enrolled in SSPR.
How do I view my currently enrolled SSPR email address?
Click the "SSPR Enrollment" button at the top of this page and log in.
If you have a personal email address enrolled it will be displayed on the page.
Why do I need an alternate email address to use SSPR?
SSPR uses a security technology called One-Time Password to verify password reset
requests. When attempting to reset your password, a temporary six digit security
code is transmitted to your enrolled email address. This security code must
be provided to complete the password reset.
How do I change my SSPR enrolled email address
or mobile phone number?
Students - Contact the registrar's office and ask to change your personal
email address or mobile phone.
Faculty/Staff - Contact HR and ask to change your personal email
address or mobile phone number in HCM.
What are Tulane password policy requirements?
Your Tulane account password must meet the following requirements:
- At least 6 characters long
- Cannot be any of your previous 10 passwords
- Cannot contain user account name or parts of your full name that exceed two consecutive characters
- Must contain characters from 3 of the following 4 categories:
- English uppercase characters (A through Z)
- English lowercase characters (a through z)
- Base 10 digits (0 through 9)
- Non-alphabetic characters (for example, !, $, #, %)
Important Reminder:
Never share your personal information, such as:
- Your Tulane Password
- Your Tulane Student ID
- Your Social Security Number
Technology Services will
never under any circumstances request your password
via email or non-Tulane website.
Any messages you receive that ask you for this information or direct you to a non-Tulane
website that request this information should be ignored and deleted.