Self Service Password Portal

Frequently Asked Questions

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What is Self-Service Password Reset (SSPR)?
SSPR is a system used to reset your password in the event you do not know your existing password.  Before you can reset your password using SSPR you must have an alternate email address enrolled.
Students - the personal email address you received your new account notification is automatically enrolled in SSPR.
Faculty/Staff - the personal email address registered with WFMO is automatically enrolled in SSPR.

How do I view my currently enrolled SSPR email address?
Click the "SSPR Enrollment" button at the top of this page and log in.  If you have a personal email address enrolled it will be displayed on the page.

Why do I need an alternate email address to use SSPR?
SSPR uses a security technology called One-Time Password to verify password reset requests.  When attempting to reset your password, a temporary six digit security code is transmitted to your enrolled email address.  This security code must be provided to complete the password reset.

How do I change my SSPR enrolled email address or mobile phone number?
Students - Contact the registrar's office and ask to change your personal email address or mobile phone.
Faculty/Staff - Contact HR and ask to change your personal email address or mobile phone number in HCM.

What are Tulane password policy requirements?
Your Tulane account password must meet the following requirements:

• At least 6 characters long
• Cannot be any of your previous 10 passwords
• Cannot contain user account name or parts of your full name that exceed two consecutive characters
• Must contain characters from 3 of the following 4 categories:
  • English uppercase characters (A through Z)
  • English lowercase characters (a through z)
  • Base 10 digits (0 through 9)
  • Non-alphabetic characters (for example, !, $, #, %)

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